Poor Customer Service!!

Today not a good day for me, so mad about the service from developer and also their lawyer firm.

As you know that Pg Island new property sell like a hot cake even without the showroom. Thinking of our baby girl future, SB & myself got our landed property under Sunway project. I can said is crazy to buy a house without seeing the showroom but both of us did that and yet we need to pay 10% as a booking fees. The sales person said the 10% only will bank in to their account after signing the S&P.

What I'm very angry about is that sales person just informed us that they will bank in the money this week although we haven't sign the S & P. He said this is their normal practice. What the F#@% he talking about??? Anyway, seem we are keen to buy that property so we are agreed with him. In another hand, we asked him to arrange the S&P for us to sign on this coming weekend since it has been delayed for 2 weeks. Today is the 3rd day since we spoke to him and he haven't return call!!! What the hack he is doing???

I will delivery my baby anytime now and wish to settle all this ASAP and I make 2 calls to their appointed lawyer but unfortunately unable to get her. I asked her to return my call but still she didn't . The reason given by her assistance was that lawyer very busy.
Can anyone tell me whether I should cool down and just keep waiting ?

I felt mad, very mad now because I never facing this kind of service. My past experience always a good one which the lawyer will automatically call us to arrange for the appointment instead of we are keep chasing after them. Hopefully I can cool down tonight and not cancelling my purchase with them which I'm thinking to do now !!!